上海--Assistant, US/Canada/UK/Australia Department

Position Title: Assistant, US/Canada/UK/Australia Department (留學(xué)顧問助理)

This position reports to: Chief Counselor, US/Canada/UK/Australia Department

Position Location: IDP項目辦公室 Offices in Shanghai

Position goals:

Pre-screen & identify the serious leads from student enquiries collected from online chat Leyu, website, exhibition and phone call.
Ensure the conversion rate from leads to contract for each destination country.
Provide prompt counseling service in studying abroad enquiries both online and offline.

Key Responsibilities:

Pre-screen & identify the serious leads from student enquiries collected from online chat Leyu, website, exhibition and phone call;
Promptly respond the online enquiries like 百度知道& 留學(xué)全知道in IDP項目辦公室 website;
Collect frequent asked questions and compiling FAQ List for Marketing Publication Purpose；
Work closely with counselors in US/Canada/UK/Australia Department to ensure successful conversion rate from Leads to Contract;
Conduct research about different subjects/majors from institutions’ websites;
Work closely with Marketing Department to prepare weekly leads resources analysis report;
Other tasks assigned to the position holder.

Expected Qualifications:

A minimum of 1-year working experiences in tele-sales or service industry. Any experience in processing of overseas study application would be preferred.
Previous experience as assistant, customer service, editor, English teacher, or translator is preferred; ;
University graduate in Business English, English Language or another related subjects is required with good command of English (Spoken and reading), at least CET 6 equivalents
Be responsible, proactive and detail-focused;
Good interpersonal and communication skills;
Familiar with Office application software;
Knowledge of international education particularly the education system of the US/Canada/UK/Australia is plus.